Excellence in user experience in the consumer arena is driving expectations of department heads for similar experiences with business solutions. Department heads want to find business solutions for themselves without waiting for IT.
The lack of a consistent, unified approach to software deployment undermines the CIOs control and makes a security breach more likely.
So, how do CIOs survive in this brave new world of de-centralised IT?
It is becoming increasingly clear that CIOs must adapt to a position of governance and consultancy and promote new tools that will allow those from a non-IT background to thrive.
CIOs must understand that they will not survive if they try to maintain a monopoly on technology spends within their organisation.